Dial -A-Ride & Rosemead Explorer

ROSEMEAD EXPLORER
The Rosemead Explorer operates Monday through Friday from 6:00 a.m. to 8:00 p.m., and Saturday and Sunday from 10:00 a.m. to 5:00 p.m. The Rosemead Explorer offers affordable transportation throughout the City for the convenience of residents of all ages. For just 50 cents, you can board the Rosemead Explorer at one of the many stops along its fixed-route and go to your class at the Garvey Community Center or Rosemead Community Recreation Center, shop at major retail centers, eat at one of your favorite restaurants, or visit a friend or family member in the City of Rosemead.

The Rosemead Explorer is a service provided by the City Council through Proposition A transportation funds.

ROSEMEAD EXPLORER QUICK FACTS

• All residents may use the Explorer.

• The cost to ride is 50 cents each time you board. Seniors and disabled persons who have a Rosemead Transit ID ride for free. Explorer operators do not carry change. Please have exact fare when you board.

• Two children under the age of 5 may travel free with each fare-paying adult on the Explorer.

• Hours of operation are Monday through Friday from 6 a.m. to 8 p.m., and Saturday and Sunday from 10 a.m. and 5 p.m.

DIAL-A-RIDE
The City offers a Dial-A-Ride service for Rosemead residents who are 55 years or older or have disabilities. Dial-A-Ride is a shared, curb-to-curb transportation service. For the low cost of 50 cents each way, Dial-A-Ride customers can schedule a personalized service to travel anywhere within a 5-mile radius of the City of Rosemead. Riders who are visually impaired, aides/companion riders or children under the age of 5 ride for free (up to two children per adult).

APPLICATION FORM
If you have not done so already, complete an application so that we can confirm your eligibility. Proof of residency (I.E. Current Driver’s License or State-Issued Identification Card, the name and address must match the application) is required. A verification letter of disability from your physician is also required if you are under the age of 55. If address on identification card does not match application, please provide current utility bill that shows Rosemead address. Applications are available at City Hall or you may download the application HERE. Completed applications along with the required documentation can be returned to City Hall via in-person or by mail (City of Rosemead - Public Works, 8838 E Valley Blvd, Rosemead, CA 91770). Call the City of Rosemead at (626) 569-2117 for more information.

ADVANCE RESERVATIONS AND SUBSCRIPTION
For your convenience, you can reserve a trip up to two (2) weeks in advance. If you plan to travel to the same location at the same scheduled time for more than three consecutive months, you can sign up for a subscription service.

SPECIAL SERVICE TO TWO MAJOR HOSPITALS
On weekdays, the Dial-A-Ride provides non-emergency transportation services to Kaiser Permanente in Baldwin Park and Huntington Memorial Hospital in Pasadena. Requests for this service must be made at least 24 hours in advance.

BOOKING YOUR DIAL-A-RIDE TRIP

CALL IN ADVANCE
You can make reservations up to two (2) weeks in advance! The earlier you call, the better we will be able to serve you with the exact time you request. If you need transportation at the last minute, we will be there to help, however, it may be difficult to give you the exact time you request.  For more information or to schedule a trip, please call (626) 572-4099.

Trips that usually have the longest waits are the ones that are called in at the last minute.

CALL AT LESS BUSY TIMES
Generally, the busiest time for phone calls is between 6 a.m. and 9 a.m. Avoiding these times will cut down any hold time you may experience when you call.

BOOK A ROUND-TRIP
By booking both your initial reservation and your return reservation at the same time, you avoid the possibility of your desired return time being full.

As for medical appointments, we recommend that you estimate your return time so you have the security of knowing that we will be there for you after your appointment. If your doctor's appointment ends up being longer than you had estimated, that's not a problem. Give us a call from the doctor's office and we'll find you the best possible solution.

PLAN YOUR TRIP BASED ON YOUR DESIRED ARRIVAL TIME
Let the Rosemead Dial-A-Ride customer service operator know what time you would like to arrive at your destination. By doing so, the operator will help you plan a pickup time that will get you where you need to be, on time!

SCHEDULE CHANGES WITH DISPATCH, NOT WITH THE DRIVER
To ensure that you and other passengers arrive at their destination on time, call the operator to make changes to your schedule.

CANCELLATIONS AND NO SHOWS
Do you have a sudden change of plans? Not a problem. Call to inform us at least two hours prior to your scheduled pick up. Drivers only wait 3 minutes outside of your residence before proceeding to the next pick up. If you are not outside, the dispatcher will attempt to reach you at the phone number you provide. If you do not respond you will considered a “No Show”. Excessive no shows may result in a suspension of your Dial-A-Ride service.

HOURS OF OPERATION

Dial-A-Ride operates 365 days a year!

Daily Service Hours: 6 a.m. - 7 p.m.
Holiday Hours: 8 a.m. - 4 p.m.

RULES FOR ROSEMEAD TRANSIT RIDERS

• No smoking on Rosemead Transit Buses.
• No eating while on-board.
• No open beverage containers will be permitted.
• Cell phones are not to be used while on-board.
• Pets are allowed on Rosemead Transit buses if transported in proper carriers. Service animals are permitted.
• Packages are limited to what the passenger can safely carry on-board without assistance. Boxes over 4 feet on any side, bicycles, and other large objects are not allowed on the buses.

WE WANT TO HEAR FROM YOU
We want you to receive safe and friendly service from the City's Explorer and Dial-A-Ride programs. If you have any concerns, questions, or suggestions, please call the City of Rosemead at (626) 569-2117.